FAQ


FAQ

Moving Tips
When You Hire a Moving Company

Do you offer packing and unpacking with your moving service
Yes. For more information about these services, please notify us in advance.
Do you move pianos and/or other large items?
Yes, on a case-by-case basis.
For Items such as pianos, pool tables, and/or hot tubs, please let us know about these as soon as possible. There may be circumstances in which we cannot safely move these items, and we’ll want to discuss the situation with you prior to your move.
For Tempur-pedic and other similar style mattresses and specialty beds (frames, bases etc.), please let us know in advance so we can make adequate arrangements for a safe move.
Do you move Plasma TVs?
Yes, we do handle them. However, please be aware that plasma TVs are susceptible to damage from extreme temperatures, slight bumps, and altitude changes. The original packaging is best for moving them. We offer specialized boxes for rent in which you can pack your plasma TV (or we'll pack it for you). In any case, please note the Exclusion of Liability section in our Contract.
What is your policy if you damage delicate items or items of inherent vice?
• Inherent vice: We are not responsible for a defect in any item which is constructed in such a way that the item is rendered unable to sustain the stress of moving, including susceptibility to damage due to atmospheric conditions. Common examples of these types of items include (but aren’t limited to): plaster, ceramics, cast metals, stone, food, liquids, veneers, composition / particle board items, standing lamps, and glass (including mirrors) which is either curved, beveled, un-backed, unframed, antique, or with one dimension of 36” or more.
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• Grandfather and Grandmother clocks: You are responsible for removing the pendulum, chimes, and weights.
What do I need to do to prepare large appliances for moving?
• For Refrigerators and Freezers, please empty the contents for safe moving. We are happy to load these last and unload them first.
• For Connection and Disconnection of Large Electrical Appliances and Hot Tubs, please make sure the main water valve(s) is completely turned off before disconnecting them.
• For Gas Appliances: Please contact your gas company to disconnect and reconnect these appliances (we are unable to do this for you).
• PLEASE NOTE: Connection or disconnection of appliances is at your risk.
Will you disassemble and reassemble furniture if needed?
• Yes, we are happy to help with the disassembly and reassembly of your furniture. However, please be aware of the following:
• Any assembly or disassembly is at your risk.
• It is your responsibility to provide special tools, if needed.
• Additional charges may apply to disassembly and re-assembly of items
What should I plan for on the day of my move?
• Ensure Safe Pathways and Access: Please make sure your walkways are clear of obstacles and debris (including snow and ice) and are safe, especially in the winter. It is important that you let us know in advance of your move of any unusual or extra ordinary access issues and/or problems (steep hills, long unpaved driveways, loose gravel, broken walkways, inoperable elevators or lifts, etc.) Please see the Exclusion of Liability section of our contract. Please note; Additional charges may apply to undisclosed conditions and/or circumstances which make your move more difficult or time consuming. Such conditions and/or circumstances include but are not limited to those conditions referenced in this paragraph.
• Floors and Carpets: Floors must be completely dry of finishing material. Please note: we are not responsible for damage to floors that are not completely dry. For general carpet and floor protection, please use material — such as heavy-duty rosin paper — which will remain flat and not cause the crew to stumble. We will use our moving blankets for additional protection when needed.
• Kids and Pets: For their protection, please keep them out of the work area.
• Be there to help direct our crews. Plant yourself by the door so you can point our crews in the right direction. The sooner they know where things are going, the faster the move will go. Be a conscientious “air traffic controller” and, if possible, be as cheerful as you can. Moving is heavy work and a smiling face makes it lighter.
• Let us do our job. We know what needs to happen to transport your goods safely and most cost-efficiently. This includes knowing what items to load on our trucks (and in which sequence). We know how to secure your property during transport. And we know when bringing in an extra crew member (or more) will make the job less costly in the long run. While your input is welcome, you’ll generally find that we know how to make your move go quickly, smoothly, and happily.
• Walk-through After Loading: After loading our truck(s) with your goods, one of our crew members will ask you to do a final walk-through of the premises to ensure we have taken everything you want to move.
Do I need to be around during the entire move?
Either you, or someone you trust, must be there to facilitate a smooth and efficient move. If there is no one there to consult, we are not liable for moving items you hadn't intended to move, or for placing items where you didn't want them to be. To avoid upset and confusion, we reserve the right to insist that someone is there at all times.
Do you have a cancellation charge?
When you scheduled your move with us, it will be with the agreement that a cancellation fee will be charged to your credit card should you later decide to cancel. The current cancellation fee is $125. This fee does not apply if you need to reschedule due to problems with closings or acts of God.
PLEASE NOTE: It’s very rare for possible charges not to be included in our estimate. Some examples of what might not be included, but for which you will be charged (in rough order of probability) include:
• items not on the original shipping list
• shuttle service
• assembly or disassembly
• packing or unpacking
• areas not accessible by a permanent staircase
• areas not adequately lighted
• areas without a flat contiguous floor or requiring a stooping posture
• waiting time
• debris removal
• rigging
• removal of items im-bedded in the ground or otherwise secured
What forms of payment are accepted, and when do I pay?
In-state moves: Unless otherwise arranged, payment for in-state moves is due at the end of the job, although we reserve the right to require cash payment before unloading. In general, payment can be made in cash, check or VISA and/or Mastercard. If you wish to pay by credit card, please let us know before your move. A 3.5% transaction fee will apply to all moves paid via credit card.
Out of State moves: Payment is due by cash or cashier’s check before unloading.
Labor only: Payment for loading and/or unloading rental trucks or self-moving containers or on premise moves is due in cash or cashier’s check.
Am I supposed to tip the movers?
Moving is a tough, physically demanding job and our movers are trained to treat your belongings as if they were their own. Gratuity (tips) are greatly appreciated by your hard working movers. However, tips are not expected….it is completely up to you. If you feel you have been treated especially well, a tip is often customary and greatly appreciated. If you would like to tip the crew, it is easiest for us to handle either cash or a check made out per your lead move coordinators instructions.
Are there legal documents I’ll need to sign as part of my move?
Yes. The documents are different for in-state and out-of-state (interstate) moves.
• For in-state moves, you’ll need to sign a copy of the Contract/Bill of Lading and Freight Bill. You’ll need to sign a copy of the information provided in this “About Your Move” section, a copy of which will be sent to you with a Confirmation of your move, and will be presented to you for signing on the day of your move.
• Release of liability: occasionally it may not be possible to place items where you would like them without possible damage to the items or the premises. If this situation arises, the foreman on your job will present you with a release form indicating that you accept responsibility for any ensuing damage.
How can I save money on my move?
• Use uniform-size boxes with lids. Uniform box sizes make it easier for us to carry and load/unload them, and to stack them securely.
• Use large garbage bags for soft and unbreakable items. They hold more than boxes can hold.
• Mark your boxes with the destination room. A well-marked box will ensure quick delivery of your goods to their new location.
• If possible, bring boxes from the basement and attic to the main floor.
• If possible, disassemble your furniture before we arrive.
• Move delicate items in your car. We are happy to place them there and remove them.
• Stay close to the action. The more you can direct our crews with what goes where the faster your move will be.
• Be as clear as possible with your directions to our crew.
Can I help with the move?
Yes, you can help with your move. However, please be aware of the following:
• You can’t go on the truck(s).
• Our crews carry furniture only with other crew members.
• If you help with any part of the move, we are excluded from liability, per our contract.
What if my move can’t be done in just one day?
We will schedule your move in the most cost-effective way we can. If your goods need to remain on our truck(s) overnight, there is a $150 fee for overnight truck storage (Please note: Additional storage and/or transportation charges may apply depending on the location of your move). Should you need us to store you goods longer than just one night, we reserve the right to move your items into our regular warehouse storage, at our regular labor and storage rates.
Will you move my goods into a self-storage unit?
Yes, although if you are moving into self-storage, we ask that you be present at the storage site to note the condition of your items. Our responsibility ends when the unloading is complete. It is a good idea to provide us with padding material. You can also rent our blankets for $3 each ($10/blanket is due on the day or your move, and $7/blanket will be refunded to you when you return them.)
Are there circumstances in which you won’t move me?
In the event of inclement weather or other acts of God, we will reschedule your move as quickly as we can.
Our right of refusal: We reserve the right not to service you under circumstances which we deem — at our sole discretion — to be dangerous, unsanitary, or abusive. We will give you reasonable time to correct the circumstances (at our normal hourly rate) for the number of crew assigned to your job. In the event you are unable or refuse to make the necessary corrections, the job will be cancelled. Under no circumstances will we be liable to you or any other entity for direct or consequential damages in the event we invoke this right of refusal.
I have read the above terms and conditions and agree to same as they apply to my move.